Deliverable
Operations log and report of events, activities and outstanding items for the agreed period.
Basic service
3IN-SB-009
Operate
We support day-to-day tasks to keep the condition of in-scope systems visible.
Scope
We perform agreed operational routines, record events and track outstanding items with responsibilities, hours and escalation arrangements defined with you.
Applicability and limits
Frequency, coverage and responsibilities must be expressly agreed. This does not imply continuous support, guaranteed availability or a managed service by default.
Define the scope
Tell us the product or system, expected outcome and project constraints.