Specialized technical services
We define the scope, organize the team, coordinate execution, and document results.
View service activities ↓Specialized services and help desks
We organize and supervise 3in technical teams to deliver a defined service, with agreed-upon activities, responsibilities, and deliverables. We can perform on-site or remote technical functions and operate help desks for your users.
Specialized service activities
We select the necessary activities and define responsibilities and deliverables before starting.
Two ways to support your operations
Managed help desk
Coordinating people, procedures, and tracking to receive and address user requests within the contracted scope.
Explore the help desk ↗Specialties we can integrate based on the project
We bring together the specialties needed to deliver the agreed-upon service. 3in organizes, directs, and supervises the responsible team.
Network administration
Configuration and administration of site connectivity, operational monitoring, and handling of incidents and authorized changes. Service boundaries are defined by the agreed-upon equipment, locations, and responsibilities.
Infrastructure administration
Administration of the servers, systems, and infrastructure components included in the service. We coordinate operational reviews, maintenance, and authorized changes, with activity documentation and tracking.
Deployments and project delivery
Implementation and commissioning of a specific project: activity coordination, configuration and installation within scope, agreed-upon testing, and handover documentation. We define responsibilities, phases, and acceptance criteria.
Database administration
Administration and maintenance of the databases included in the service, performance monitoring, and handling of authorized changes. Platforms, access, and tasks are determined by project needs.
Cloud administration
Configuration, administration, and monitoring of the cloud resources included in the service. We define environments, access, operational tasks, and authorized changes based on the project scope.
Project management · Project Managers
Project planning and coordination, tracking of schedules, responsibilities, and deliverables, and recording of risks and open items. 3in organizes and supervises the management service within the agreed-upon scope.
Service definition
We specify the activities, objectives, location, delivery model, and deliverables for the required service.
Team organization
3in defines role profiles and organizes the technical team for the agreed-upon scope.
Preparation and onboarding
We coordinate orientation, authorized access, and the procedures needed to deliver the service.
Direction and supervision
3in directs, coordinates, and supervises its team throughout service delivery.
Results tracking
We review progress, incidents, and deliverables with the agreed-upon points of contact.
Transition and closeout
We document results, transfer information, and coordinate access removal and activity closeout.
3in retains responsibility for organizing, directing, and supervising the team; the client contracts for the agreed-upon service.
Let's define your project's scope
Let's review your needs, constraints, and expected outcomes.